Your privacy matters to us. This Privacy Policy explains what personal information smbet collects from Philippine players, how it is used, and the steps we take to keep it secure. Please read this page carefully before creating an account or using any part of the platform.
smbet is an online gaming and sports entertainment platform serving players in the Philippines. When you register an account, place a bet, or interact with any feature on smbet.win, you are sharing personal information with us. This Privacy Policy describes how we act as the data controller for that information and what obligations we hold toward you as a Philippine player. We are committed to handling your data responsibly, transparently, and in line with applicable data protection standards. If you have any questions about this policy, you can reach our support team using the contact details provided at the end of this page.
When you create an account on smbet, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and betting or gaming activity. Where required for identity verification and responsible gaming compliance, we may request a copy of a government-issued ID or other supporting documents. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. All information collected is limited to what is necessary for the purposes described in this policy.
smbet uses your personal data primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and sports entertainment services you have signed up for. We also use your information to verify your identity, confirm your eligibility to play, and comply with our responsible gaming obligations. Your contact details allow us to send you important account notifications, security alerts, and — where you have opted in — promotional updates about new offers on the platform. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Philippine players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
smbet processes your personal data on several legal grounds depending on the nature of the activity. For account registration and service delivery, processing is necessary to perform the contract between you and smbet. For identity verification and anti-money-laundering checks, processing is required to comply with applicable legal obligations. Where we send you promotional communications, we rely on your consent, which you may withdraw at any time by updating your account preferences or contacting support. In some cases, we may process data based on our legitimate interests — for example, to detect fraud, maintain platform security, or conduct internal analytics — provided those interests do not override your rights and freedoms. You are always entitled to ask us which legal basis applies to a specific processing activity.
smbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality obligations. We may also disclose your data to regulatory authorities or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of smbet, its players, or the public. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared and must handle it in accordance with applicable data protection standards. We will notify you of any material changes to our data-sharing practices by updating this Privacy Policy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept for a minimum period as required by applicable financial regulations. If you request account closure, we will deactivate your account and begin the process of securely deleting or anonymising your personal data, subject to any retention periods required by law. Data held for fraud prevention or dispute resolution purposes may be retained for longer where there is a legitimate need to do so. Once the applicable retention period has expired, your data will be securely destroyed or rendered permanently anonymous.
smbet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players navigate the platform. Essential cookies are necessary for the site to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made, but the data collected is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share tracking data with external ad networks.
smbet applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your information, and regular security reviews. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your smbet account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.
As a player on the smbet platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer needed for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a complaint is being investigated, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We will not charge a fee for handling straightforward requests, and we will never penalise you for exercising your data rights.
smbet is strictly an adults-only platform and does not knowingly collect personal data from individuals under the age of 21, in line with Philippine gaming regulations. If you are under the legal gaming age, you are not permitted to register an account or use any part of the smbet platform. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact our support team right away. We take our responsibility to protect young people seriously and cooperate fully with any investigation into underage access.
smbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will notify registered players by email or through a prominent notice on the platform before the changes take effect. The date at the top of this page indicates when the policy was last revised. Continued use of the smbet platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always informed about how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way smbet handles your personal data, please reach out to our support team. You can also find answers to common account and platform questions on the FAQ page. For information about your rights as a player and the rules that govern your account, please review our Terms and Conditions. We are committed to responding to all privacy-related enquiries promptly and transparently. Contact email: [email protected]
We built smbet for Philippine players who want a safe, transparent, and enjoyable online gaming experience. If you are ready to get started, create your account today — or visit our FAQ if you have more questions before signing up.